Restaurant Manager (F.O.H)

Located in the heart of downtown Versailles, Kentucky the Aldenberg Hotel will bring an elegant white tablecloth steakhouse to life with a new and exciting hospitality group where we will pride ourselves in exquisitely refined classic American steakhouse fare. We are looking for eager and professional applicants to add to our growing team.

Silk's Steakhouse is looking for a Front of House Manager with an exceptional sense of excellence in hospitality and customer care. We are seeking a self driven, motivational manager that aim's to WOW our guests with every interaction. 

Front of House Manager The FOH Manager works with Silk's General Manager and Executive Chef to provide exceptional customer service. The right candidate will lead FOH staff in a fast-paced restaurant environment to ensure a seamless culinary experience for our guests. Manages FOH staff which includes scheduling, training, and general supervision.

The right candidate will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. You’ll oversee the dining room, check-in with customers and balance seating capacity. We’ll expect you to lead by example to uplift our staff during busy moments in our fast-paced environment. Responsibilities include but are not limited to:

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Continuously touching tables and getting to know guests
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Oversees opening and closing tasks and balances daily and nightly cash drawers.

• Sommelier experience a plus, but not a requirement.

Requirements
• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Strong leadership, motivational and people skills
• Acute financial management skills 

• 3 years of previous restaurant management preferred

Physical Requirements:

• Physical Stamina:
  Restaurant managers often work long hours, including opening and closing shifts, and may need to work on their feet for extended periods. 
• Physical Activity:
  They may need to walk around the restaurant to supervise staff, interact with customers, and assist with various tasks. 
• Lifting and Handling Objects:
  Depending on the specific restaurant, managers may be required to lift supplies, move tables, or assist in the kitchen, which could involve lifting heavier objects. 
• Exposure to Conditions:
  Restaurant managers may be exposed to hot or cold temperatures, loud noise, and potential hazards in the kitchen. 
• Flexibility and Dexterity:
  They may need to use their hands to handle, control, or feel objects, tools, or controls, as well as bend or twist their body. 
• Communication and Sensory Skills:
  Good communication skills (speaking clearly and listening) are essential, as well as the ability to see details, focus on sounds, and possibly make quick, precise adjustments. 

 

• Benefits include:
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-10 hour shift
• Day shift
• Evening shift
• Morning shift

Server Qualifications / Skills:

• General Math Skills
• Verbal Communication
• Customer Service
• Resolving Conflict
• Teamwork
• Energy Level
• Thoroughness
• Professionalism

Equal Opportunity Employment

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.