Dreamweaver

• Proactive Personalization: Obsessively learn and remember guest preferences, needs, and even unspoken desires. Anticipate requests before they are voiced and act on them with seamless efficiency.
• Moment Creation: Design and execute unique, unexpected, and delightful experiences for guests, ranging from small, thoughtful gestures to grand, memorable occasions.
• Deep Connection & Empathy: Build genuine rapport with guests, fostering a sense of belonging and making them feel truly seen and valued. Listen intently, observe keenly, and respond with authentic care.
• Empowered Problem Solving: View challenges as opportunities to demonstrate "Unreasonable Hospitality." Resolve issues with creativity, speed, and a focus on turning negative experiences into positive ones that exceed expectations.
• Information Gathering & Intelligence: Actively seek out and synthesize information about guests (with discretion and respect for privacy) to inform personalized service delivery.
• Cross-Functional Collaboration: Work seamlessly with all departments (e.g., culinary, front desk, housekeeping, operations) to ensure a cohesive and exceptional guest journey. Inspire and enable colleagues to embrace the "Unreasonable Hospitality" mindset.
• Storytelling & Memorable Details: Understand the power of small, thoughtful details in creating lasting impressions. Weave these details into the guest experience to create a narrative they'll cherish.
• Empowerment & Initiative: Take ownership and initiative, feeling empowered to make decisions that prioritize guest delight, even if it means bending traditional rules or going "off-script."
• Feedback & Continuous Improvement: Actively seek guest feedback (both explicit and implicit) and use it to refine and elevate future experiences. Contribute to a culture of continuous learning and innovation.

• A profound passion for service and an innate desire to make others feel special and cared for.
• Exceptional emotional intelligence and empathy.
• Highly observant with an uncanny ability to anticipate needs.
• A creative and resourceful mindset, able to devise unique solutions and experiences.
• Impeccable communication and interpersonal skills, capable of building rapport with diverse individuals.
• A natural storyteller with an eye for detail and the ability to craft memorable moments.
• Comfortable with autonomy and empowered decision-making.
• A collaborative spirit and the ability to inspire others.
• Experience in luxury hospitality, high-end customer service, or a related field where personalized guest experiences are paramount. (Formal education is less critical than demonstrated aptitude and passion.)
• Flexibility and adaptability to handle dynamic situations and varied guest requests.

Equal Opportunity Employment

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.